Unified Assurance—a Modern and Automated Service Assurance Solution

Guaranteed network and service quality

Provide dynamic, end-to-end assurance for 5G solutions at scale while ensuring optimal quality of service and customer experience with machine learning (ML) analytics.

End-to-end federated assurance

Automate operations with end-to-end network and service assurance by federating across existing tools. Leverage existing investments with a roadmap to rationalize the tools and build the basis for autonomous operations.

Automated root cause analysis

Reduce mean time to detect and mean time to repair using live topology, advanced correlation, and ML-based event analytics. Empower operations and engineering with real-time performance reports and an automated issue detection engine.

Superior network customer experience

Guarantee network and service quality for consumers and enterprises. Improve customer satisfaction, net promoter score metrics, and overall brand image while complying with contracted SLAs to avoid penalties and reduce churn.

Machine learning and event analytics

Gather, aggregate, and curate large amounts of event data to drive analytics and train ML algorithms. Operationalize complex networks and services using ML-based anomaly detection without augmenting operations staff.

• Position paper: Charting the Path towards Autonomous Operations (PDF)
• Business brief: Unified Service Assurance in the 5G era
• Business brief: Improve anomaly detection through machine learning
• Technical brief: Universal Topology—Enabling end-to-end network visibility
• Datasheet: Faster time to market requires closed-loop service assurance

Closed-loop automation and hyperscale networking architecture

Monitor and assure service performance across a multivendor network to troubleshoot potential network disruptions. Increase agility in event response or when introducing new services.

Closed-loop automation enablement

Monitor service, network, and infrastructure resources based on intent and the contracted performance SLAs. Trigger policy-based assisted and automated configuration changes through a service and/or network orchestrator.

NOC to SOC evolution enablement

Troubleshoot potential network disruptions by prioritizing issues that impact service quality and experience. Correlate service quality insights about performance, topology, and inventory to quickly identify issues impacting service quality.

Rapid time to market

Increase agility when introducing new services with monitoring and assurance that reduces time to market to days or weeks, instead of the six months or longer needed with legacy IT and OSS tools.

Vendor-agnostic assurance

Deploy an independent assurance solution that provides a vendor-agnostic view of the network. Monitor and assure service performance across a multivendor network.

• Technical brief: Transitioning legacy systems to enable digital transformation

Streamlined operations

Ease the move to 5G with standardized and simplified unified assurance that ensures operations consolidation and the frictionless retirement of legacy systems.

Standardization and simplification

Tackle tool sprawl and simplify processes by standardizing on Unified Assurance. Increase employee efficiency by avoiding training them on tools from multiple vendors, and reduce costs associated with license, maintenance, integration, and upgrade fees.

Legacy tools retirement

Modernize and future-proof operations by replacing multiple legacy tools with a single, unified assurance solution. Reduce operating costs, and bring new services to market faster.

OpEx reduction

Avoid manual operations and reduce truck rolls with an automated correlation and unified operations view of cross-domain networks and service performance. Automatically create tickets for issues that need manual intervention.

Network Operation Centers (NOCs) consolidation

Reduce the number of NOCs by consolidating tools and simplifying the network management and operations environment. Increase customer service quality, improve operational efficiency, and reduce costs.

• Webinar: Hear how Digicel transformed its network operations centers
• Technical brief: Transitioning legacy systems to enable digital transformation