Oracle AI Customer Excellence Center

The Oracle AI Customer Excellence Center is a global initiative designed to support customer success. Through a worldwide network of advanced innovation sites, the Oracle AI Customer Excellence Center enables customers to collaborate with Oracle experts to design, architect, and validate solutions in secure and scalable environments.

AI Customer Excellence Center Service Offerings

Discover how the Oracle AI Customer Excellence Center can support your business—whether you are exploring AI technology or considering moving workloads to the cloud. The Oracle AI Customer Excellence Center provides tailored services to help address business challenges at every stage of your cloud and AI journey.

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Visit the AI Customer Excellence Center

Experience innovation firsthand at one of Oracle’s AI Customer Excellence Centers. Our advanced centers offer a collaborative environment where you can explore Oracle AI solutions, connect with Oracle experts, and discover how we can help support your business transformation.

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Engage the Oracle AI Customer Excellence Center to support your journey with AI and cloud technologies.

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Learn | Collaborate | Design | Validate

At the Oracle AI Customer Excellence Center, customers gain hands-on experience with a range of Oracle technologies—including core technology, enterprise applications, and industry-specific solutions—across various deployment models, such as Oracle Cloud Infrastructure (OCI), Multicloud, Dedicated Region, Edge Cloud, and Oracle Managed Services like Cloud@Customer (including Oracle Exadata Cloud@Customer and Oracle Cloud Converged Infrastructure). Services are available for use in colocation facilities or in-house environments. Through strategic ecosystem partnerships, we help ensure customers have the resources and expertise needed to design, validate, and advance their AI solutions.

With thousands of engagements worldwide, our team of experts offers services aimed at simplifying complexity and supporting faster decision-making. We work with customers to modernize workloads, streamline testing cycles, and bring solutions to market more efficiently. Oracle AI Customer Excellence Center services are accessible in-person, remotely, or through a hybrid model across multiple countries and locations for maximum flexibility.

AI CEC locations

AI Customer Excellence Center Locations

Visiting an Oracle AI Customer Excellence Center can help your organization accelerate innovation, make informed decisions, and reduce implementation risks, ultimately supporting your return on AI investments.

Each center is designed to support Oracle’s strategy, helping organizations advance AI adoption and realize success across diverse industries and geographies.

Oracle Applications and Industry Solutions

The Oracle AI Customer Excellence Center is an integral part of Oracle’s industry solutions’ ecosystem, designed to support the deployment and success of both vertical and horizontal solutions. From consulting services and technical support to cloud infrastructure and AI capabilities, Oracle provides organizations with the tools and expertise needed to implement and operate industry solutions effectively. The Oracle Partner Network and digital platforms further enhance this ecosystem, making Oracle’s approach a collaborative experience with ongoing support. Through this ecosystem, organizations can adopt Oracle industry cloud solutions with the confidence that they are supported by robust infrastructure and a global community of experts, including those at the Oracle AI Customer Excellence Center.

  • Oracle Fusion Cloud Applications: Oracle Fusion Cloud Applications form the foundation of Oracle’s industry solutions. These modular, cloud-native applications (SCM, HCM, CX, and more) are built on Oracle’s technology stack and preconfigured for a wide range of industries. Designed to work together seamlessly, they provide a unified business platform. For example, Oracle Fusion Cloud Financials, Oracle Fusion Cloud HCM, and Oracle Cloud CX can share data and workflows to give organizations a more comprehensive view of their business. In healthcare, Oracle Fusion Health Cloud integrates patient records, financials, and supply chain data to help improve coordination across departments. This modular architecture allows customers to select and configure components to suit their industry needs, while industry-specific solutions—such as Oracle Financial Services and Oracle Health applications—build on Oracle Fusion Cloud Applications and are tailored to help address sector-specific compliance requirements and functionality. Experience these capabilities firsthand at the Oracle AI Customer Excellence Center.
  • See Oracle Autonomous Database and AI in action at the Oracle AI Customer Excellence Center: Oracle Autonomous Database is a key component of Oracle’s industry solutions, leveraging built-in AI technologies. It is designed to be self-driving, self-securing, and self-repairing—supporting performance and reliability while helping reduce manual management. Oracle AI technologies—including Oracle Machine Learning, Oracle Vision, and Oracle Natural Language Processing—are integrated to deliver intelligent features and automation. For example, Oracle Cloud CX can use AI to help personalize customer experiences; Oracle Cloud HCM can apply AI to support talent management; and Oracle Cloud SCM can leverage AI for demand forecasting. Together, Oracle Autonomous Database and integrated AI can help Oracle’s industry solutions deliver insights and automation. Experience these innovations in practice at the Oracle AI Customer Excellence Center.
  • Test and validate interoperability at the Oracle AI Customer Excellence Center: When customizing Oracle applications for unique business ecosystems, Oracle Application Integration Architecture (AIA) can help support smoother interoperability. Oracle industry playbooks provide integration best practices for extending solutions to incorporate data from sources such as IoT devices, external databases, and custom applications—helping reduce data silos and support seamless information flow across Oracle modules. This integration capability can help organizations position Oracle applications as a central component of their IT landscape.
  • Oracle AI Data Platform: The Oracle AI Customer Excellence Center helps organizations demonstrate and accelerate business value from the Oracle AI Data Platform through industry use cases grounded in enterprise requirements. Teams can evaluate demos and proof-of-concepts (POCs), including bring-your-own-data POCs in an environment designed to be secure with governance and controls. The Oracle AI Customer Excellence Center supports hybrid environments (on-premises, Oracle Autonomous Database on Oracle Cloud Infrastructure (OCI), and interoperable platforms), grounded AI, AI agents, Medallion architecture, and Oracle Analytics Cloud (OAC) integration—helping shape an actionable roadmap and reduce risk.

Key Capabilities and Services

  • Architecture Design and Capacity Planning with AI and More

    Advance your design and planning initiatives with the Oracle AI Customer Excellence Center. The Oracle AI Customer Excellence Center is an international network of technology centers offering a range of deployment models where you can evaluate, redesign, build, and plan capacity for your most critical solutions using Oracle technologies—including Oracle Databases, Oracle E-Business Suite, and more.

  • Workload Architecture Validation Services

    Workload characterization—resource consumption, usage patterns, and application behavior—along with predictive and comparative sizing and capacity planning, are essential for managing or migrating enterprise IT systems.

  • Executive Technical Briefings

    At the Oracle AI Customer Excellence Center, our Executive Technical Briefing is a curated, high-level strategic discussion designed for C-suite and senior leaders to assess complex technology strategies and support informed decision-making. For organizations navigating today’s hybrid and multicloud landscape, Oracle Cloud Infrastructure (OCI) offers a comprehensive portfolio of deployment options.

  • Customized Demonstrations

    At the Oracle AI Customer Excellence Center, a customized demonstration is a highly tailored showcase of technology, designed to address your enterprise’s unique infrastructure and business objectives.

  • AI Discovery Workshop

    In this interactive workshop, Oracle experts partner with you to assess your organization’s current operations, key challenges, and future goals. We lead focused discussions to help identify opportunities for AI adoption.

  • Performance and Scalability Benchmarking

    Enterprises utilizing AI require an advanced IT strategy—one that goes beyond traditional infrastructure management—to help achieve performance, scalability, and cost-effectiveness for unpredictable, resource-intensive AI workloads.

  • Workshops for Reference Architecture with High Availability and Resilience

    A solution workshop for reference architecture—centered on Oracle Maximum Availability Architecture (MAA) and enterprise resilience—is a collaborative, structured process to help design and validate blueprints for robust IT systems.

  • Customer Proof of Concept

    Do you have an idea you want to evaluate? At the Oracle AI Customer Excellence Center, you can leverage Proof of Concept (POC) services to assess the feasibility and potential of new technologies, solutions, or concepts in a secure, low-risk environment before making significant investments.

  • Product Test Drive

    At the Oracle AI Customer Excellence Center, we recognize that executives need hands-on experiences to confidently explore AI innovations and validate strategies before making large-scale investments. Our “Test Drive” approach provides a risk-aware environment to experience Oracle technologies firsthand.

Experience hands-on access to:

  • AI-native architectures leveraging specialized platforms and data pipelines
  • Real-time workload forecasting and automated resource allocation with AI-driven tools
  • Flexible deployment options, including Oracle Cloud Infrastructure (OCI), Multicloud, Colocation, Dedicated Regions, and Hybrid Cloud

Collaborate with Oracle AI Customer Excellence Center experts to iterate, test, and optimize your IT strategy, helping to support scalable performance, cost management, and business agility in today’s AI-driven enterprise landscape.

Discover how solutions such as Oracle Cloud Infrastructure Dedicated Region (delivers a full cloud experience in your own data center), Oracle Alloy (empowers partners to become cloud providers), and Oracle Cloud Infrastructure Sovereign Cloud (that can help meet data residency requirements can be integrated into your existing colocation or multicloud strategy. By centering on your business goals, an Executive Technical Briefing helps you explore how these technologies can support cost optimization, risk reduction, and compliance efforts while helping to accelerate your most critical AI and enterprise workloads.

Leverage the following solutions:

  • Predictive and comparative sizing tools to help right-size high-cost, specialized resources
  • AI-enabled forecasting to support the management of volatile, data-intensive workloads
  • Oracle Cloud Infrastructure (OCI), multicloud, hybrid cloud strategies, and Oracle Cloud Infrastructure Dedicated Region for enabling scalable deployments
  • Network bandwidth and storage optimization designed for large-scale AI datasets

Test, assess, and migrate complex architectures in secure environments, supported by our experts and extensive global partner ecosystem. Our services can help you meet performance requirements, manage costs, and scale confidently with industry best practices.

Experience Oracle technologies, including:

  • Oracle Cloud Infrastructure (IaaS and PaaS offerings)
  • Deployment models, such as split-stack design, cloud-adjacent architectures with your colocation provider, and multicloud integration, including Oracle Database@Azure
  • Advanced AI solutions, such as AI agents for workflow automation, autonomous problem-solving capabilities, and Retrieval-Augmented Generation (RAG) supported by Oracle AI Database 26ai

See firsthand how these technologies can integrate with your proprietary data and business processes to help address your unique challenges, support risk mitigation, and provide clear, evidence-based insights for your strategic technology investments.

Bring your team to the Oracle AI Customer Excellence Center to rigorously test your AI applications for performance and scalability. Receive expert guidance to help your solutions deliver reliable results as demand evolves.

Evaluate your systems’ speed, stability, and responsiveness across a range of workloads. At the Oracle AI Customer Excellence Center, you can assess whether applications perform dependably for users and scale effectively to meet growth. As you implement AI solutions, benchmarking is especially important due to the dynamic and data-intensive nature of AI models. Benefit from tailored insights and recommendations from Oracle AI Customer Excellence Center subject matter experts to help guide your strategy.

Join an Oracle AI Customer Excellence Center workshop to collaborate on designing and validating a resilient, AI-integrated reference architecture. Leverage Oracle Maximum Availability Architecture (MAA) best practices to address the challenges of AI and cloud adoption, support data integrity, and enable high availability for modern enterprise workloads.

Explore examples such as:

  • Oracle Cloud Infrastructure (OCI) Vision: Explore object detection and classification for scenarios such as visual inspection and anomaly identification.
  • OCI AI Services: Assess capabilities such as document analysis to interpret text, tables, and images.
  • Retrieval-Augmented Generation (RAG) and Vector Search: Explore knowledge-base experiences supported by Oracle Database capabilities to help enable specialized information retrieval via chatbots.

AI Proof of Concept (POC) Services help you accelerate your AI journey, support risk mitigation, and generate actionable insights for informed production decisions.

With our Proof-of-Concept services, you can:

  • Test, validate, and help de-risk AI technologies on Oracle Cloud Infrastructure (OCI) with guidance from our experts
  • Explore a range of deployment strategies—including fully managed cloud in your data center with Oracle Cloud Infrastructure Dedicated Region, tailored cloud solutions with Oracle Alloy, and data sovereignty options using Oracle Cloud Infrastructure Sovereign Cloud
  • Validate integration with existing colocation or multicloud strategies and gain clear, data-driven assessments of technical feasibility and business value
  • Receive expert recommendations for selecting appropriate AI models and building a practical, production-ready framework that spans the entire AI stack and multiple deployment models

AI Proof of Concept (POC) Services help you accelerate your AI journey, support risk mitigation, and generate actionable insights for informed production decisions.

Participate in an expert-guided Test Drive at the Oracle AI Customer Excellence Center and discover how Oracle solutions can help address your business needs:

  • Oracle Cloud Infrastructure (OCI): Try out the latest IaaS and PaaS capabilities
  • Flexible Deployments: Evaluate concepts such as split-stack design within your current colocation or multicloud environment—including Oracle Database@Azure
  • Advanced AI Solutions: Experience AI agents for workflow automation, autonomous AI capabilities, and Retrieval-Augmented Generation (RAG) powered by Oracle AI Database 26ai, using your organization’s own data

This hands-on, collaborative Test Drive enables executives and IT implementors to gain valuable insights, support informed decision-making, and build confidence in how Oracle’s cloud and AI technologies can empower your organization’s digital transformation.